Trina's page of Blogginess

When Dick and I got engaged, we joked that the only reason why we wanted to get married was so that we could register for All Clad cookware. We were kidding, of course, but we did receive many wonderful All Clad pieces as gifts, and we use them all regularly.

It's been almost five years since we got our non-stick 12" frying pan. We use it at least once or twice a week, sometimes more.

Over time, it began to lose some of it's non-stick qualities. It never went away completely, but a non-stick pan isn't non-stick if it sticks, even just a little.

I remembered reading a long time ago that All Clad cookware comes with a lifetime warranty against any product defects. I didn't know if this included the non-stick surfaces or not, because I figured that was something that just wouldn't last forever.

I figured it wouldn't hurt to ask anyway, so I called All Clad a few weeks ago, and described my pan. They told me to send them the pan, along with a note with a description of the problem, and that they would review it. I asked if a non-non-stick pan was something that would be considered for replacement, and she said it certainly would.

I figured we didn't have anything to lose, so I wrote a nice letter describing my pans non-non-stickiness, along with how long we've had it, and how we use it. As instructed, I boxed it up, and sent it with a confirmation of delivery to All Clad's return center in New Jersey.

I tracked my package, which took less than a week to get to them. That was about two weeks ago.

Yesterday, the nice UPS man delivered a brand-spanking-new 12" non-stick frying pan!

Nice!

I wonder how many people have had the non-stick surface wear down over time, but don't know or don't bother to send their pans in for review.

I was already a huge fan, but now I'm loving All Clad even more!

Thanks, All Clad!
(and see, you even got a nice blog write up!)

Labels: bargain queen, cooking, webTrina